To expedite order entry and assure best service e-mail Designame@aol.com.
MADE IN AMERICA
Each COM package/packing list must be marked with the customer name, product name, and model number to ensure proper identification. Design America accepts no responsibility for COM's shipped to locations other than those given on the order acknowledgement, nor COM's that arrive late, nor COM's inappropriate for the furniture, which will affect lead times or long-term performances of the furniture, or both. Covering material that is difficult to use may be subject to additional charge if additional labor costs are incurred.
PAYMENT AND ORDER PROCESSING
Customer orders must be confirmed in writing and accurately reflect the discrepancy, if there is any in the order approval. The customer must nofity Design America withing 10 days from the date of the order approval..
Standard terms of payment require 50% deposit with the balance due prior to shipping. Checks should be made payable to Design America and indicate the order number. If paying by wire transfer inquire for correct information.
LOUNGE SEATING OPTIONS
1. Fire Retardant Options - Foam grade #LS1535 with a 1.5 plus/minus 0.5 density is Design America standard. This foam meets the State of California Technical bulletin #117 and MUSS 302. Special requirements to meet specific codes or regulations can be accommodated, provided such requests are indicated on the client's initial quote request. If request is received after the quote is provided, Design America reserves the right to change the price quote, lead-time or other terms as necessary, regardless of the quote.
All external wood parts are in the highest grade of cherry, maple or ash. Standard finishes include: black, burgundy, caramel, clear, coffee bean or caoba, medium red, walnut and whitewash. Finishes are available in semi-fill or satin. High gloss finish is available for 10% up-charge.
RETURN OF MERCHANDISE
No items may be returned without written return authorization and shipping instructions from Design America.
Authorized returns must be clearly marked with the assigned Design America return authorization number. Returns must be made in accordance with shipping instructions. Unauthorized returns will not be accepted and will be returned to the shipper, collect.
All Design America products are carefully inspected prior to shipment. All claims against Design America, including manufacturing problems, shortages, and errors, must be made in writing within ten days after receipt of merchandise. Failure to make any claim within such ten-day period constitutes acceptance of the merchandise and a waiver of any claims. Design America shall in no way be liable for any consequent damage. Design America is not responsible for damage in shipment or in storage.
Customers should carefully inspect all items at time of delivery and note any obvious damage on delivery receipt. All claims for freight damage must be settled with the carrier by the consignee. Such obvious or subsequently discovered damage must be reported in writing to the carrier in accordance with the applicable regulations of that carrier, and time limits.
Design America will investigate in good faith all written claims. Design America will not be responsible for claim arising from treatments on COM or COL. If the investigation establishes the accurence of a material defect in the good (fair wear and tear excepted), and that defect has arisen from faulty materials.
Design America covers its merchandise except for covering materials for one year from the date of invoice. This warranty does not extend to damage resulting from shipping, negligence, abuse, alterations, misuse, tampering, accidents, or ordinary wear and tear. Design America is not liable for any delay or failure to deliver or perform due to strikes or other labor difficulties, accidents, fires, acts of God, or other cause of like or unlike nature beyond our control. The above warranty is given expressly and in lieu of all other warranties, express or implied, or merchantability and fairness for particular purpose and constitutes the only warranty made by Design America.